Home Services Products Resources About Contact Blog

Support

Support Plans

Affinity NFP Client Support Plans provide a full range of support options including technical support, training, and updates to your accounting, CRM, or fundraising system. Three plans with various service levels are available to accommodate your individual needs.

These plans provide you with peace of mind, knowing that when you need help, you will be able to speak with someone here who is familiar with you and your organization, and knows how your system has been set-up to work for you. Our clients have told us that this provides great value!

Remote Desktop Control

The Bomgar Support Portal enables us to view your screen and control your desktop, securely through any firewall. With a one-step connection, we can begin troubleshooting online immediately to solve your technical support issue.

Two easy ways to request support:

  • Email support@affinitynfp.com

    A support case is automatically logged in our CRM system and assigned to the proper person who can help you as quickly as possible. Adding screen shots of your issue is always helpful.

  • Telephone 888.963.9108

    You will be able to log your case, Monday to Friday, 9 am to 5 pm Eastern time. There is usually someone available right away to assist you.

CONTACT US NOW

 

UPCOMING EVENTS

CSAE Trillium Chapter 3rd Annual Winter Summit - Marriott Gateway on the Falls, Niagara Falls, Ontario
February 7-8, 2013

AUDC 2013 Avectra Users & Developers Conference - Disney's Contemporary Resort, Orlando, Florida
March 3-5, 2013

Information Technology Alliance Spring Collaborative - Vinoy Renaissance, St. Petersburg, Florida
April 28-30, 2013

CAEP 2013 Annual Conference - The Westin Bayshore Hotel, Vancouver, BC
June 1-5, 2013

"Flexibility within a software solution means customization, and the prospect of a complicated installation procedure coupled with a lengthy implementation process seemed daunting. However, my concerns were quickly dispelled after contacting Affinity NFP and speaking with Annette who clearly understood our requirements, and whose professionalism was reflected in every interaction with her staff."

St. Michael's Choir School
Client since 2009